Winston-Salem Plumbing FAQs
Providing All the Information You Need
PF Plumbing understands that you may have several questions about our company and services. And we are ready to provide all the information you need. To get you started, we’ve compiled some of the most common questions we hear from past customers and answer them all here for you. For any additional questions or concerns, please feel free to reach out to us. Our Winston-Salem plumbers are more than happy to help you out.
Can I get an estimate or quote over the phone?
Our Customer Service Representatives are not certified technicians and therefore cannot give estimates or quotes over the phone. We dispatch our technicians to you so we can provide you with an accurate quote since we charge by the job and not by the hour. Every situation is different, and we would not want to mislead anyone with a price quoted over the phone without first looking at the project.
Can I speak with a technician about my problem over the phone?
Our technicians are completely mobile and most of the time, if they are not dealing with a customer on-site, they are driving, debriefing, completing paperwork or researching. Our technicians are dispatched remotely so they are rarely in the office. We believe in sending a technician to your home or business to properly investigate the situation, explain the diagnosis, and present your options. We can guarantee you will always be presented with a price before any work begins.
What is a “dispatch fee”?
A dispatch fee is the minimum charge for sending a plumbing technician to your home to inspect/identify your problem. This is a standard fee and covers the costs incurred by traveling to your home or place of business.